Frequently Asked Questions

reservago is a leading online booking service that operates currently in the kingdom of Bahrain and expanding throughout. We connect clients of different interests with various service providers available around the region. It takes just a couple of fingertip clicks on our platform to make a booking.

We connect the client directly with their desired service provider to be able to view detailed information about them and complete a booking. Once a booking has been submitted through our portal it is sent and automatically updated at the service provider's end. Rather than going through the hassle of making a booking, we have made it easier for both.

reservago is one large neatly categorized platform grouping a variety of service providers available around the area, so you don't have to: • Find the service provider's contact information • Wait on hold or deal with a busy line • Ask about services, offers and availability You can easily view, compare and book stress-free directly from our easy to use platform.

Easy, just follow these simple steps: 1. Create an account or use "Guest Checkout" (Note: logged in users get fast checkout & personalized experience) 2. Select a main category you're interested in 3. Browse or search for your preferred service provider 4. Choose a branch if they have multiple locations 5. Tap the "Book Appointment" button 6. Add services with your preferred date and time 7. Review your booking, apply a voucher if available 8. Tap "Book Now" Your booking is immediately confirmed and updated in the service provider's system.

Yes. You can make a "Guest Checkout" booking — an easy way for newcomers to experience our online booking service. Simply continue your booking and when prompted to log in, choose "Continue as a Guest". Fill in your first name, last name, mobile number, gender and email address to complete checkout. Note: Registered users benefit from fast checkout, exclusive offers, cancellations, rescheduling and a fully personalized experience.

Instantly. Whether you are a registered user or a guest user, the second you complete a booking, a confirmation is directly received with your booking details — in-app and by email. All bookings are guaranteed by reservago.

If you are a registered user: log in and go to the "My Bookings" tab — your booking will be listed under "Upcoming". You should have also received an in-app notification and email confirmation at the time of booking. If you are a guest user: check your email inbox for the confirmation email sent at the time of booking. You may also contact us directly if you have any queries.

Not a single extra fils. reservago is completely free to use. Just don't forget your money when visiting your service provider if you chose the "Pay at Location" option when placing your booking.

Yes! Most service providers on reservago offer online payment options for Debit Card and Credit Card. Since we currently operate in Bahrain, the online payment portal supports: • BENEFIT (Debit Card) • MasterCard • Visa

The duration of the refund process varies depending on your payment method: • BENEFIT (Debit Card): up to 6 working days • MasterCard / Visa (Credit Card): 5–7 working days You can track your refund anytime by going to "My Refunds" in your profile page. For more details, please read our Terms and Conditions.

Yes. You can cancel a booking up to 30 minutes before your booking time. To cancel: go to "My Bookings" → select your booking → tap "Cancel Booking". You may cancel selected or all booked services at once. Guest users should contact the service provider or reach out to us directly. Note: Online payments for cancelled bookings are refunded to your card, subject to a refund transfer fee. Please read our Terms and Conditions.

Yes. Registered users can reschedule the date and time of their booking up to 30 minutes before their booking time. To reschedule: go to "My Bookings" → select your booking → tap "Reschedule Booking". You may reschedule selected or all booked services at the same time. Guest users should contact the service provider or reach out to us directly. Note: Some services such as offers may be subject to a price difference when rescheduling. You'll be prompted to pay any difference via available payment options.

Absolutely. Registered users get access to extra features including: • Exclusive Offers & Packages • Add to Favorites List • Chat with Service Provider • Cancel Booking • Reschedule Booking • Notification Reminders • Book For Someone Else • Track Your Refund • "Pay at Location" payment option And much more features to explore once you sign up.

Yes. This feature helps family members switch between accounts to make bookings — each member has their own independent personalized account. Especially helpful for parents booking for children or elders. To activate: log into the account you want to add → go to Settings → enable "Login using Touch ID" → confirm your fingerprint. Once activated, log out and tap "Touch ID Sign In" on the login page. A menu will appear showing all registered accounts — simply select the one you want.

Yes. When you tap "Book Now", you'll be prompted to choose who this booking is for. Select "Someone Else" to fill in their first name, last name, mobile number and gender. Note: For booking authenticity, you cannot change the email address in the "Someone Else" form.

Simply tap the heart/bookmark icon available on any service provider's page to add them to your Favorites list. You can access your Favorites list anytime from the "Favorites" tab in the bottom navigation or from your profile page.

Yes. You can rate and write a review about your previous bookings. Go to "My Bookings" and tap on a completed booking to rate or review it. Note: Cancelled bookings cannot be rated. Reviews are subject to our moderation and will appear on the service provider's "Reviews" section within 24 hours. Please read our Terms and Conditions.

If you have an issue with your booking, you can notify us directly by: • Calling our call center • Sending a complaint via any option on the "Contact Us" tab Your complaint will be handled by our customer service team promptly.

You can reach us through the "Contact Us" tab where you'll find all available options to contact us directly. Don't hesitate — contact us anytime, we are always here to serve you.

Yes! Offers are available for all app users from the "Offers & Packages" tab. However, exclusive offers are only available for registered users. Make sure you register to gain access to handpicked exclusive offers waiting for you.