Refund Policy

This Refund Policy outlines the terms and conditions under which reservago processes refund requests for bookings made through our platform. By using our services, you agree to the terms described in this policy.

If you cancel a booking, the refund eligibility depends on the cancellation timeframe and the vendor's specific cancellation policy. Please review the vendor's policy before confirming your booking.

If a vendor cancels your confirmed booking, you are entitled to a full refund of any amount paid. reservago will process the refund within 7 business days.

If you fail to attend a confirmed booking without prior cancellation, you may not be eligible for a refund. This is subject to the individual vendor's no-show policy.

Approved refunds are typically processed within 7 business days. The time for the refund to appear in your account may vary depending on your bank or payment provider.

To request a refund, please contact our support team at contact@reservago.app or through the in-app support channel. Include your booking reference number and the reason for your refund request.

Certain services or bookings may be marked as non-refundable at the time of purchase. These will be clearly indicated before you confirm your booking.

If you believe a refund was incorrectly denied, you may escalate the matter by contacting our support team. We are committed to resolving all disputes fairly and promptly.

reservago reserves the right to update this Refund Policy at any time. Changes will be effective upon posting to the app. Continued use of our platform constitutes acceptance of the revised policy.